Question 1

What is IPTV and how does it work?

Accepted Answer

IPTV (Internet Protocol Television) delivers television content over your broadband connection instead of traditional satellite or cable. With XiroTV, you stream 15,000+ live channels, movies, and sports directly through our dedicated apps or M3U links on any device.

Question 2

How do I fix IPTV buffering issues?

Accepted Answer

Buffering usually occurs due to slow internet speeds or network congestion. Ensure you have at least 15Mbps for HD and 25Mbps for 4K streaming. Use a wired Ethernet connection when possible, close background apps, and consider using a VPN if your ISP is throttling streaming traffic.

Question 3

Should I use a VPN with IPTV?

Accepted Answer

While not required, we recommend using a VPN for privacy and to prevent ISP throttling. A VPN encrypts your traffic and can improve streaming stability. Choose a VPN with fast UK servers and unlimited bandwidth.

Question 4

How do I set up XiroTV on my MAG box?

Accepted Answer

Go to Settings > System Settings > Servers > Portals on your MAG box. Enter the Portal URL provided in your welcome email. Save and restart your device. Channels load automatically. For MAG 256 and above, ensure firmware is updated.

Question 5

Do you offer free trials?

Accepted Answer

Yes! We offer a free 24-hour trial with full access to all channels and features. No credit card required. Simply contact us via WhatsApp to activate your trial instantly.

Question 6

What devices are supported?

Accepted Answer

XiroTV works on Samsung & LG Smart TVs, Amazon Firestick, MAG boxes, Android phones and tablets, iPhone, iPad, PC, and Mac. Compatible with apps like TiviMate, IBO Player Pro, Hot IPTV Player, and VLC.

Question 7

Can I watch sports channels and PPV events?

Accepted Answer

Absolutely! XiroTV includes all major sports channels — Sky Sports, TNT Sports, BT Sports, ESPN, DAZN — plus dedicated PPV channels for UFC, Boxing, and WWE events, all included at no extra cost.

Question 8

How do I activate my IPTV subscription?

Accepted Answer

After purchase, you receive an email with login credentials, M3U URL, and Xtream Codes API. Enter these into your chosen IPTV app. Activation is instant. Contact WhatsApp support if you need any assistance.

Question 9

How do I become a reseller?

Accepted Answer

Purchase a Reseller Package starting at £100. You get access to a reseller panel where you can create and manage customer accounts, allocate credits, and set your own pricing. Full training and API access included.

Question 10

Do you offer multiroom subscriptions?

Accepted Answer

Yes! Standard subscriptions support up to 3 simultaneous connections. For additional rooms, add multiroom packages at affordable rates. All connections share the same channel lineup and VOD access.

Question 11

How do I set up XiroTV on my Smart TV?

Accepted Answer

For Samsung or LG: Download IBO Player Pro from the TV app store and enter your Xtream Codes credentials. For Android TV: Install TiviMate from Google Play Store and connect with Xtream Codes API.

Question 12

What internet speed do I need?

Accepted Answer

Minimum 10Mbps for SD, 15Mbps for HD, and 25Mbps for 4K streaming. For multiple devices, add 5Mbps per additional stream. A stable wired connection delivers the best experience.

Question 13

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards, PayPal, cryptocurrency (Bitcoin, Ethereum), and bank transfers. All payments are processed securely. Reseller payments can be arranged via invoice for bulk credits.

Question 14

Is there a channel list available?

Accepted Answer

Yes, we provide a full channel list upon request via WhatsApp. Our lineup includes 15,000+ channels from UK, USA, Canada, Europe, Asia, and Middle East, plus 50,000+ VOD titles updated daily.

Question 15

How often is the channel list updated?

Accepted Answer

Our channel list is updated daily with new additions, replacements for offline channels, and fresh VOD content. We monitor all channels around the clock to ensure maximum uptime and quality.

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